When you feel it is the right time for you to move into a retirement village, there are important questions you can ask that will make your decision an easier one.
We have prepared a checklist of possible questions that you can print off and take with you when you visit a retirement village.
- Why do you want to move to a retirement village?
- What location or area do you want to live?
- Do you want to be near your current home, close to family and friends or are you looking for a complete change?
- What type of village will suit you most? Apartment living, established older style village, an Independent Living Unit (ILU) or a serviced apartment?
- Have you talked with your family and friends about moving into a village?
- We recommend that you visit as many villages as possible to see what they offer and see whether you could live there.
Financial and Legal
- What is included in the service or maintenance fees? Is it payable weekly, fortnightly or monthly? How often could this fee increase and will it increase much?
- What does the service fee cover and what does it not cover? Could you continue to afford it if your spouse or partner dies?
- Does the cost of the home, plus the ongoing monthly service fees fit into your budget?
- What are the exit fees / Deferred Management Fee (DMF), as many villages are different?
- How much is the deposit to secure a villa or apartment and is it refunded if you decide not to purchase?
- If you leave the village are you entitled to a refund? How soon after leaving the village will the refund be paid?
- What type of contract you would be entering into, e.g. strata title, leasehold?
Management & Resident Involvement
- Is the village accredited?
- How is the village managed?
- Is there a residents’ committee and what role does it play in the administration of the village?
- What dispute resolution procedures are in place?
- What arrangements are in place for maintenance of units, community facilities and grounds?
- Can you establish your own private garden?
- What protection do I have if the village is sold to another organisation?
Health & Security Considerations
- What arrangements are there for times of ill health or need for hospitalisation?
- Is there village staff or a nurse on duty or do that come to the village during the week?
- Is there an emergency call button system in place? If so, who responds to such calls?
- What types of services and amenities does the village provide? E.g. podiatry, physiotherapy, wheelchair access?
- Is there an aged care facility nearby or on site? Or if your needs change, is there alternative accommodation in or near the village?
- Can my family and friends stay?
- Are you allowed to have pets?
- Does the village provide a bus or other transport and at what cost?
- Apart from the village facilities, what services are available to me from the local community? For example: library, recreational, meals-on-wheels, hospitals, doctors.
- What age group are the residents?
- Can you continue with your hobbies? What clubs, social groups and activities are on offer?
- Are the floor plans, gardens and entertaining areas right for you?
- What is the security like in the village?
- Are the residents happy to talk to you about their experiences?
- Are meals available if I am unable to cook?
- What are the options for home help, dining facilities, etc. that can be accessed if needed?
Before signing a contract you should obtain the following:
- A copy of the resident contract
- A copy of the village rules
- A check list of questions you should ask before entering into a contract
- A notice of your rights under your state or territory’s Retirement Villages Act
- A copy of financial information relating to the operation of the retirement village