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Provide your feedback on our Code of Conduct

Anyone involved in the retirement living industry – residents and their families, owners and operators and industry service providers – are invited to provide their feedback on the draft version of a new national Retirement Living Code of Conduct.

Consultation period extended – comments invited until Friday 31 August. No feedback beyond 31 August can be accepted.

All retirement community owners and operators will be encouraged to sign up to the Code, which intends to set standards above and beyond legal obligations, and establish a commonly accepted standard to help operators provide a trusted and high-quality service to those living in, or considering moving to, a retirement community.

The Code is supported by the three peak bodies representing retirement living owners and operators; the Property Council of Australia, Leading Age Services Australia (LASA) and Aged and Community Services Australia (ACSA).

Before the Code is officially introduced, members of the industry and the general public are invited to provide comment on the draft Code.

Retirement Living Code of Conduct draft – PDF
Retirement Living Code of Conduct draft – Word

Feedback can be submitted via email to retirementliving@propertycouncil.com.au.

You can also write with your feedback to:

Retirement Living
Property Council of Australia
Level 7, 136 Exhibition St
Melbourne VIC 3000.

Please make sure to state your name, your company’s name or your village’s name (whichever is applicable) and note which section/s of the Code your feedback relates to.

The consultation period on the Code of Conduct closes on Friday 31 August, with the final Code to be launched later in the year.

Code FAQs

Why is the retirement living industry developing a Code of Conduct?

The Retirement Living Code of Conduct is being developed to reflect the evolving expectations of current and prospective retirement community residents and provides village operators with a clear framework for meeting these expectations.

The Code intends to set standards above and beyond statutory obligations.

The Code recognises that retirement communities are governed by a complex and diverse set of Commonwealth, state and territory legislation and regulations, and it seeks to establish a commonly accepted standard to help operators provide a trusted and high-quality service to those living in, or considering moving to, a retirement community.

It is a cornerstone of the retirement living industry’s eight-point plan for a policy platform delivering a quality resident experience.

What is contained within the Code of Conduct?

The Code seeks to create an accepted standard to help operators provide a trustworthy and high-quality service to those living in, and considering moving to, a retirement community.

Who has developed the draft version of the Code of Conduct?

The development of the Code has been co-ordinated by a group of member retirement community providers from our three organisations, which actively operate within the industry, with input from a selected range of stakeholders, including the Australian Retirement Village Residents Association (ARVRA).

The draft Code has now been provided to the broader industry and the wider community for input and feedback.

How can people read the draft version of the Code of Conduct?

Retirement Living Code of Conduct draft – PDF
Retirement Living Code of Conduct draft – Word

How can people make a comment on the Code of Conduct?

To provide a comment, all people need to do is either email their comments to retirementliving@propertycouncil.com.au, or write to:

Retirement Living
Property Council of Australia
Level 7, 136 Exhibition St
Melbourne VIC 3000

What is the deadline to provide feedback?

Now extended to Friday 31 August 2018 – no feedback beyond this date can be accepted.

What happens after that?

Our three peak bodies will consider all feedback, consult further with members of ARVRA and incorporate suggestions into the final version of the Code, which will be officially launched to the industry and the community in the second half of 2018.

All member organisations will be asked to subscribe to the standards contained in the Code and accountability mechanisms will be developed through the Code Administration Committee to ensure sanctions for those communities and organisations that have failed to comply.